Legal · Last updated 4 May 2026

Privacy Policy

Cogniate US, Inc. (“Cogniate”, “we”, “us”) provides AI-powered learning tools through cogniate.ai. This Policy describes how we collect, use, and share information when you use the Service. It applies to information processed by Cogniate and our affiliate Sølúna Ventures.

1. Information We Collect

We collect information you provide directly, information generated automatically as you use the Service, and information from third parties acting on your behalf.

  • Account information: name, email, organisation, role, hashed password, and billing details.
  • Customer content: courses, prompts, files, and other material you upload or generate using the Service.
  • Communications: messages you send to us through support, demo, sales, or community channels.
  • Usage data: pages viewed, features used, device and browser type, IP address, and approximate location.
  • Cookies and similar technologies: see Cookies and Tracking below.
  • Third-party sources: identity providers, billing processors, analytics partners, and event organisers.

2. How We Use Information

We use information to:

  • Operate, maintain, secure, and improve the Service.
  • Personalise the experience and produce AI-generated outputs.
  • Process payments, fulfil orders, and send transactional messages.
  • Respond to enquiries and provide customer support.
  • Detect, prevent, and respond to fraud, abuse, and security incidents.
  • Comply with legal obligations and enforce our agreements.
  • With your consent, send marketing communications and product updates.

3. How We Share Information

We share information with:

  • Service providers (hosting, analytics, payments, email, customer support) under contract.
  • Affiliates, including Sølúna Ventures, where it supports the operations described above.
  • Business partners and integrations you choose to connect.
  • Authorities or other parties when required by law, or to protect rights, property, and safety.
  • A successor in connection with a merger, acquisition, or asset sale, with notice where required by law.

We do not sell personal information.

4. AI and Generated Content

The Service uses third-party AI models to generate course content. Inputs you submit may be processed by these providers under their commercial terms. We do not use Customer Content to train Cogniate-owned models without your consent.

5. Cookies and Tracking

We and our partners use cookies, local storage, and similar technologies to operate the Service, remember preferences, measure performance, and — with consent where required — provide marketing analytics. You can control cookies through your browser; some features may not work without them.

6. Data Retention

We retain personal information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion subject to legal exceptions.

7. Your Rights

Depending on your jurisdiction (including the EEA, UK, California, and other regions), you may have the right to access, correct, delete, port, restrict, or object to the processing of your personal information, and to withdraw consent. To exercise these rights, contact privacy@cogniate.ai. You may also lodge a complaint with your local data protection authority.

8. International Transfers

We operate globally and may transfer your information to countries other than the one in which you reside. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses.

9. Children

The Service is not intended for children under 13 (or 16 in the EEA/UK). We do not knowingly collect personal information from children. If you believe a child has provided information, contact us so we can delete it.

10. Security

We use technical and organisational measures designed to protect personal information. No system is perfectly secure — please use a strong password and notify us of any suspected unauthorised access.

11. Changes to This Policy

We may update this Policy from time to time. Material changes will be communicated by posting the updated Policy and, where appropriate, by email or in-product notice.

12. Contact

Cogniate US, Inc. — privacy@cogniate.ai